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Basic cleaning of accessible chimney areas, a visual inspection and a review of visible findings, per chimney. Free Mold Inspection is an accessible visual check; laboratory testing, mold diagnosis and remediation are not included. Confirm access and the exact scope before booking.

The included check is an accessible visual inspection. Formal Level 1, Level 2 and Level 3 inspections are separate services with a defined scope and quote.

The Chimney Safety Institute of America recommends annual inspection of chimney and venting systems. Cleaning and other maintenance depend on the condition found, how the system is used and the appliance instructions.

Creosote is a deposit that can form when wood-burning combustion products condense inside a chimney. Deposits may be flaky, sticky or hardened. Describe visible buildup and your fireplace use so the condition and cleaning scope can be discussed.

No. Levels describe scope and access. Level 3 addresses a specific suspected concealed issue that cannot be evaluated through less intrusive inspection. Ask which finding calls for that access and how any opening will be restored.

A change in smoke or draft needs assessment; cleaning is not a guaranteed draft repair. Stop using the fireplace while the concern is unresolved and describe when it happens, the appliance type and any recent changes.

Report where and when the water appears. The cap, crown, flashing or other parts may need examination, but a photograph alone does not establish the cause. Inspection and a defined repair scope help distinguish the problem from its visible symptom.

No. A cap sits at the top of the chimney; a liner forms the internal passage for combustion exhaust. Cap and liner installations have different requirements. Master Pro quotes them separately after discussing the chimney, appliance, fit and access.

Compatibility must be checked for the fireplace, fuel supply and proposed model. Vented and vent-free products have different installation requirements. Ask about the intended product and required ventilation before approving a gas-log installation.

These services are quoted for the observed condition and agreed work. Ask which components, materials and access are included, what remains outside the scope and whether further inspection is needed. They are not included in the $149 basic cleaning price.

Keep the fireplace cool and unused before the appointment, clear a path to the work area and share access restrictions. Have appliance details and prior service records ready if available. Ask about any specific preparation when scheduling.

No. Cleaning addresses accessible deposits. Inspection evaluates condition within its defined scope. Ask what was examined and which findings need attention; neither service guarantees that concealed areas are free of problems.